Privacy Policy
This Privacy Policy describes how EcoMetric Solutions (“EcoMetric,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website, contact us, or engage our Services.
This policy is intended to be transparent and practical. If you are a Client receiving professional Services, we may also process operational data provided by you under separate confidentiality or contractual terms. Where an engagement agreement applies, it may supplement or override parts of this policy for that engagement.
1. Information We Collect
We may collect information in the following categories:
• Contact and business information: name, company name, job title, email address, phone number,
and similar details when you submit forms or communicate with us.
• Engagement information: project requirements, operational constraints, meeting notes, and
communications needed to provide Services.
• Operational and technical data (Client-provided): energy consumption records, materials
usage, process parameters, maintenance logs, production summaries, and other facility-related inputs you choose to
share.
• Website usage data: IP address, device identifiers, browser type, pages viewed, referring
pages, and interaction patterns that help us understand website performance.
• Cookies and similar technologies: small files and identifiers that support site functions,
preferences, analytics, and security.
2. How We Use Information
We use information to:
• respond to inquiries and schedule consultations;
• provide, maintain, and improve Services and Deliverables;
• verify identity and prevent fraud or misuse;
• analyze website performance and user experience;
• send administrative messages related to projects, invoices, and updates;
• comply with legal obligations and enforce agreements.
3. Legal Bases (When Applicable)
Depending on your location and applicable law, we process information based on one or more of the following: (a) to perform a contract or take steps at your request before entering a contract; (b) our legitimate business interests (such as improving Services, ensuring security, and preventing fraud); (c) your consent (where required); and (d) compliance with legal obligations.
4. Cookies, Analytics, and Similar Technologies
We may use cookies and similar technologies to keep the website functional, remember preferences, and understand how the site is used. Some cookies are essential for core site features; others support analytics and performance. You can typically manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
5. How We Share Information
We may share information in limited circumstances:
• Service providers that help operate our business (e.g., hosting, analytics, communications,
invoicing). They are expected to handle information responsibly and only for the services they provide.
• Professional advisers such as accountants, auditors, and legal counsel, as needed.
• Business transfers in connection with a merger, acquisition, restructuring, or sale of
assets (subject to appropriate safeguards).
• Legal and safety reasons where required by law, court order, or to protect rights, safety,
and security.
We do not sell personal information in the ordinary sense. If laws in your jurisdiction define “sale” or “sharing” broadly (for example, certain targeted advertising contexts), you may have rights to opt out where applicable.
6. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing Services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations. Retention periods may vary depending on the type of information and the nature of the engagement.
7. Security
We use reasonable administrative, technical, and organizational measures to protect information. However, no security measures can guarantee absolute protection. You are responsible for using secure devices and networks when communicating with us and for protecting any credentials you use.
8. Your Choices
You may choose not to provide certain information, but that may limit our ability to respond or provide Services. You may also manage cookies through browser settings. If you receive non-essential communications from us, you can request to limit such communications.
9. Rights and Disclosures (California and Other Regions)
Depending on your jurisdiction, you may have rights to request access, correction, deletion, or portability of certain personal information, and to opt out of certain processing. We will respond as required by applicable law. For security, we may need to verify your identity before responding to a request.
If you are a California resident, you may have rights under state privacy laws, which can include the right to know what categories of personal information are collected, used, or disclosed; and the right to request deletion or correction (subject to exceptions). We do not discriminate against individuals for exercising privacy rights.
10. International Visitors
If you access our site from outside the United States, your information may be processed in the United States or other locations where we or our service providers operate. Laws may differ from those in your region. Where required, we use appropriate safeguards for cross-border transfers.
11. Children’s Privacy
Our website and Services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate steps.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, technologies, or legal requirements. Updates will be posted on the applicable page, and the “Last Updated” date will be revised.
13. Contact
For privacy questions or requests, use the contact details below.
Santa Barbara, CA 93105